photo SPACE COAST AREA TRANSIT 2008
2008 FIXED ROUTE RIDER SURVEY

1] Which route are you currently riding?
1     2     3     4     6     9 (North Trolley)
19     21     22     23     24     26     27     28

2] How long do you typically wait for the bus?
     Minutes:         

3] How long does it typically take to get to your destination?
     Minutes:         

4] Where are you coming from?
     Home      Work      Training/Tech      School College      Doctor/Dentist
     Shopping/Errands      Government      Visiting/Recreation      Other         

5] How did you get to the bus?
     Walked 0-3 blocks      Walked more than 3 blocks      Drove
     Was dropped off      Bicycle      Transfer from SCAT Bus #
     Other         

6] Do you ride the bus more often due to the high cost of gas?
     Yes      No

7] What is the primary purpose of the trip?
     Home      Work      Training/Tech      School College
     Doctor/Dentist      Shopping/Errands      Government
     Visiting/Recreation      Other         

8) How often do you ride the bus?
     1 to 3 days a week      4 or more days a week      A few times a month

9) How often do you ride the bus in the Morning (6am to noon)?
     1 to 3 days a week      4 or more days a week      A few times a month      Never

10) How often do you ride the bus in the afternoon (noon to 6pm)?
     1 to 3 days a week      4 or more days a week      A few times a month      Never

11) How often do you ride the bus in the evening (6pm to 11pm)?
     1 to 3 days a week      4 or more days a week      A few times a month      Never

12) How often do you ride the bus during the Weekend (Saturday and Sunday)?
     1 to 3 days a week      4 or more days a week      A few times a month      Never

13) Do you have other means of transportation?
     Yes      No

14) Why do you most commonly ride the bus?
     I don’t drive      Car is not available      Gas is too expensive
     Traffic is too bad      Parking is too difficult/expensive      Bus is more convenient
     Other

15) If you could not take the bus, how would you make this trip?
     Drive      Get a ride      Walk
     Bicycle      Taxi      Wouldn’t make the trip
     Other

16) What is your home zip code? Other

17) What age category are you?
     18 yrs or younger      19 to 24      25 to 44
     45 to 59      60 to 74      75 or older

18) Are you?
     Male      Female

19) Do you consider yourself…?
     White      Black or African American      Asian
     Hispanic or Latino      American Indian
     Other

20) Which describes your household’s annual income?
     Less than $15,000      $15,000 to $24,999      $25,000 to $49,999      $50,000 or more

21) How will you get to your final destination?
     Walk 0-3 blocks      Walk more than 3 blocks      Drive
     Will be picked up      Bicycle      Transfer to SCAT #
     Taxi      Other

22) Have you used SCAT’s new online trip planning service found on its website?
     Yes      No (a.)

          If yes, how often have you used the service?        
        Weekly         Occasionally
        When going to a new destination
        When unfamiliar with service

23) What type of fare do you pay?
     Regular fare      Senior Disabled      Student      Monthly pass
     Discount monthly pass      10 rides      Discount 10 rides      None

24) What is your current employment status?
     Full-time      Part-time      Work at home      Retired      Currently not working

25) How long have you been using the SCAT service?
     First day      Less than 6 months      6 months to 2 years      2 to 5 years      More than 5 years

26) What would help you use transit more often?
     Availability of schedule information      Information available at bus stops/shelters
     More real-time information of bus location      Increased availability of passes
     Other

27) If SCAT had to change its service or system, what one change should they make?
     Express Service      Improve bus comfort      More frequent service on existing routes
     Later service on existing routes      Improve or construct new bus shelters
     Running extra buses for special events      Ability to purchase bus passes at major transfer points
     Add a new route (specify)
     Other

28) How important is transit to the community?
     Very Important      Important      Somewhat Important      Not Important

29) In general, how would you rate each of the following?

Days of service
     Poor      Fair      OK      Good      Excellent

Hours of service
     Poor      Fair      OK      Good      Excellent

How often the buses run
     Poor      Fair      OK      Good      Excellent

How often the buses are on time
     Poor      Fair      OK      Good      Excellent

Travel time on buses
     Poor      Fair      OK      Good      Excellent

Availability of bus route information
(maps & schedules)
     Poor      Fair      OK      Good      Excellent

Cleanliness and comfort of the bus
     Poor      Fair      OK      Good      Excellent

Courtesy of the bus driver
     Poor      Fair      OK      Good      Excellent

Safety on bus and at bus stops
     Poor      Fair      OK      Good      Excellent

Convenience of transferring between buses
     Poor      Fair      OK      Good      Excellent

Usefulness of bus route information
(maps & schedules)
     Poor      Fair      OK      Good      Excellent

Overall satisfaction with SCAT
     Poor      Fair      OK      Good      Excellent